Is the first step a pre approval? No.
Is the first step a rate quote? No.
Is the first step giving advice? No.
The first step is customer service. The first step is treating you like a person, not a number, a paycheck or “just another customer.” The first step is to treat you like a fellow human being. I start by being polite, courteous and respectful of your time and your financial situation.
Smiles are usually free. Unless someone is a miserable human being, then the smiles will be forced. We will offer refreshments. Sometimes there are brownies, but they usually don’t last very long. We will often greet you with a handshake, but after an appointment, the ladies usually like to hug it out.
My job is to make people feel comfortable about the entire mortgage process. From introduction to completion, I will answer any questions that you people have. I will even return phone calls. Even when my clients call me after hours, often times I will be able to answer their calls. As a professional, the growth of my business relies on the referrals from the people that I help. As a result, I will do everything in my power to create a positive and efficient experience for my clients and their loved ones. Also, I will venture to save them time and money. And if there are laughs had along the way, that’s good too.
Not only am I looking to develop a great relationship with my clients now; I am looking to become their mortgage professional for life.
At Community Mortgage Movement, I am passionate about what I do. I am a full time, professional mortgage agents and brokers that is licensed and experienced to deliver the best service and advice for all of your mortgage needs, and the generations to come.